Shipping & Delivery

We work with trusted fulfilment centres, logistics providers and local delivery partners to deliver your order.

Depending on the product, availability and delivery destination, your order may be dispatched from a fulfilment location inside or outside the European Union.

What Happens After You Order

1. Order confirmation: After placing your order, you will receive an order confirmation by email.
2. Order preparation: Your order will be prepared and handed over to the applicable shipping provider.
3. Shipping confirmation: Where tracking is available, you will receive a shipping confirmation containing your tracking information.
4. Delivery: Your parcel will be delivered by the applicable local delivery partner.

Please check that the email address entered during checkout is correct, and remember to check your spam or junk folder if you do not see an order or shipping confirmation.

Estimated Delivery Times

Unless a different delivery time is stated on the relevant product page, the following estimated delivery times apply:

• European Union: 8–16 business days
• United Kingdom: 5–10 business days
• United States: 8–16 business days
• Other international destinations: 8–20 business days

Business days generally exclude Saturdays, Sundays and public holidays.

The delivery period begins upon conclusion of the contract. Where advance payment is required, the delivery period begins after we receive the payment.

The delivery times shown above are estimates. International shipments may occasionally take longer because of customs processing, carrier delays, public holidays, severe weather or other circumstances affecting the local delivery network.

Tracking Your Order

Where shipment tracking is available, the tracking link will be included in your shipping confirmation email.

It can take a short time after dispatch for the first tracking update to appear. This does not necessarily mean that your parcel has stopped moving. Some shipping partners only update tracking after the parcel reaches the next sorting facility or destination country.

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one parcel or tracking number.

Tracking Has Not Updated

If your tracking information has not changed for several business days, please contact us. We will review the available tracking information and, where appropriate, contact the logistics provider for further details.

Please include your order number when contacting us so that we can locate your shipment as quickly as possible.

Order Has Not Arrived

If the estimated delivery period has passed and your order has not arrived, please contact our support team. We will investigate the shipment and help you determine the appropriate next step.

Before contacting us, please also check:

• whether the parcel was left in a designated safe place;
• whether another member of your household accepted the delivery;
• whether the carrier left a delivery notice;
• whether the parcel was delivered to a nearby collection point;
• whether the delivery address in your order confirmation is correct.

Order Marked as Delivered but Not Received

If the tracking status shows that your order was delivered but you cannot locate it, please check around the delivery address, with household members, neighbours and any designated safe place.

You may also wish to contact the local delivery provider using the tracking number shown in your shipping confirmation.

If you are still unable to locate the parcel, contact us directly and we will review the delivery information with you.

International Fulfilment and Customs

Some products may be shipped from a fulfilment location outside your country or outside the European Union.

International shipments may be inspected or processed by local customs authorities. Customs processing can occasionally affect the delivery time and is outside the normal processing time of the shipping provider.

Delivery Address

Please check your delivery address carefully before completing your order. Missing apartment numbers, incorrect postal codes, incomplete names or other address errors may cause delays or prevent successful delivery.

If you notice an address error after placing your order, contact us as soon as possible. We will try to assist before dispatch, but we cannot guarantee that an address can be changed after an order has entered fulfilment or has already been shipped.

Damaged Parcels or Products

If your parcel or radio arrives damaged, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number and, where possible, clear photographs of:

• the outside of the parcel;
• the shipping label;
• the internal packaging;
• the damaged product or affected part.

Please keep the product and packaging until we have reviewed your request, as they may be needed for the delivery investigation.

Need Further Assistance?

Our support team is available to assist with delivery questions, tracking concerns, missing parcels and damaged shipments.

Contact our support team or email us at radio.hasanat@gmail.com .

Contracting Party

Although we use external fulfilment, logistics and delivery providers for storage and shipping, the purchase contract is concluded exclusively with:

Aslantas E-Commerce Limited
Unit 18, 8/F, Peter Leung Industrial Building
103 Wai Yip Street, Kwun Tong
Hong Kong
Email: radio.hasanat@gmail.com